Remote Workforce IT Support
Laptops kept patched, protected, backed up and supportable wherever your people work, at home, on the road or in a branch office, with remote help when they need it and a plan for the laptop that never comes back.
Overview
Your office network used to protect your laptops. Now most of them never see it.
IT that was set up for an office assumes the office: updates come from a server in the closet, backups run to a drive on the network, and the firewall protects every machine behind it. When people work from home, on the road or across several sites, their laptops quietly drop out of all of that. They miss updates for weeks, their files are not backed up, and support means talking someone through a fix over the phone.
We manage every device over the internet instead of the office network. Laptops report in from wherever they are, patches and security updates are applied on schedule, endpoint protection is watched centrally, and files are backed up to the cloud. When someone needs help, a technician connects to their screen directly. If a laptop is lost, stolen or not returned, it is locked or wiped remotely, and a replacement can be shipped to the user already set up.
Capabilities
What's included
- Management from anywhereEvery laptop monitored and managed over any internet connection, with no VPN needed for updates, support or reporting.
- Patching off the networkOperating system and application updates applied on schedule at home, on hotel Wi-Fi or at a branch office.
- Remote supportA technician connects to the user's screen to fix problems directly, rather than talking them through it over the phone.
- Cloud backup for laptopsFiles on laptops backed up to the cloud, so a stolen or failed machine does not take the only copy of someone's work with it.
- Home network guidancePractical standards for home Wi-Fi and routers, and a secure connection for the systems that still need one.
- Lost and unreturned devicesLaptops locked or wiped remotely, and recovered from departing remote employees with return shipping arranged.
- Ship-to-home setupReplacement and new-hire laptops shipped straight to the user and configured automatically at first sign-in.
How It Works
Delivered through managed IT
Every laptop runs an agent that reports to our management platform over the internet, so monitoring, patching, software deployment, remote support and cloud backup work the same at home as in the office. Lost devices can be locked or wiped from the same platform, and each device record shows when the machine last checked in.
Why Atlas
Secure. Reliable. Responsive.
Flat monthly fee
Predictable per-device pricing. No surprise invoices and no hourly meter running while your team waits for help.
Proactive, not reactive
Monitoring, patching, and automation run around the clock — so most issues are resolved before your staff ever notice them.
Responsive & accountable
One team that knows your environment and answers fast. You reach a real technician, not a ticket queue in another time zone.
Month-to-month
We earn your business every month. No multi-year lock-in — you stay because the service works, not because a contract traps you.
Common Questions
Questions we get asked
Do remote employees need a VPN for you to support them?
No. Each laptop connects to our management platform over any internet connection, so updates, monitoring, remote support and backup work without a VPN. A VPN or secure access service is still worth having if staff need to reach systems that only exist in the office, such as a file server or an on-premises application, and we set that up where it is needed.
How do you support someone whose laptop will not connect at all?
Most problems are fixed remotely by connecting to the user's screen. When a laptop cannot get online or will not start, we work through it by phone, and if that fails we arrange a replacement shipped to the user, set up automatically when they sign in, with their files restored from the cloud backup. The broken machine is shipped back for repair or retirement.
What happens if a remote employee leaves and does not return their laptop?
Their access is shut off on their last day either way, so the laptop cannot reach company email or files. The device itself is locked with a message asking for its return, and wiped if it is not recovered, so company data does not stay on it. We arrange return shipping and track the device until it is back in stock or written off.
Are home networks a security risk?
They can be, which is why we do not rely on them. Remote laptops carry their own protection: endpoint security that is monitored centrally, current patches, an enabled firewall, encrypted drives and multi-factor authentication on every sign-in. Together those make the laptop safe on a home or public network, and we give staff simple guidance on the home router settings that matter most.
Secure. Reliable. Responsive.
Book a consultation and we’ll map out a managed IT plan for your business, or email contact@atlasbm.net.