Capabilities
Updates tested before they ship, backups proven by restoring them, and a real person to call when something breaks at an inconvenient hour.
Overview
Most maintenance plans are a cron job and an invoice: updates applied automatically on a Tuesday, a backup written to a bucket nobody has ever read back, and a report confirming both happened. It looks like maintenance right up to the morning an update breaks checkout, or the day you need the backup and discover it has been failing silently since March.
We test updates on a staging copy before they touch production, and we restore backups on a schedule specifically to prove they work. When something does break, fixing it is included rather than billed as an incident — which is the only arrangement where our interests and yours actually point the same direction.
Capabilities
How We Work
Document the stack, take ownership of backups, and establish a staging environment if there is not one.
Clear the backlog of outstanding updates and known faults before starting the routine cycle.
Scheduled tested updates, monitored security advisories, and restore tests on a fixed cadence.
Monthly report and a standing recommendation on what is worth doing next.
What You Get
Applied and checked on a staging copy before production.
Backups proven by scheduled restore tests, not assumed.
Hotfixes included rather than billed per incident.
Common Questions
Anything that stops the site doing its job — checkout failing, forms not sending, pages erroring, or the site being down. Fixing it is included in the plan.
Yes. Onboarding starts by documenting what is actually there and clearing the backlog of outstanding updates, which is usually where the accumulated risk sits.
Then say so and we will price it that way. A monthly plan makes sense when the site matters commercially; it is a bad deal for a brochure site that changes twice a year.
No, and deliberately. Your hosting account stays in your name so you are never in a position where leaving us means losing your site.
Tell us what you have and what it needs to do. We respond within one business day with a scope and a price.