Remote Monitoring & Management
Continuous, proactive monitoring of every device we manage — so problems are caught and fixed before they reach your people.
Overview
Your whole fleet, watched around the clock.
Most IT problems announce themselves long before they cause an outage — a disk filling up, memory pressure climbing, a service that keeps restarting. Remote Monitoring & Management watches for those early signals on every device, every minute, and acts on them.
When a threshold trips, our platform can often fix it automatically with scripted remediation. What can't be automated becomes a ticket our team is already working before your staff would have thought to call.
Capabilities
What's included
- 24/7 real-time monitoringEvery workstation and server watched continuously for health and availability.
- Automated alertingAlerts on health, disk, memory, and uptime — tuned to cut noise, not add it.
- Self-healing automationScripted remediation resolves common issues the moment they're detected.
- Asset inventoryLive hardware and software inventory across your entire environment.
- Performance baseliningTrends and baselines that surface degrading devices before they fail.
How It Works
Delivered on our platform
Monitoring and remediation run on NinjaOne, our enterprise management platform, so every managed device reports into a single console.
Why Atlas
Secure. Reliable. Responsive.
Flat monthly fee
Predictable per-device pricing. No surprise invoices and no hourly meter running while your team waits for help.
Proactive, not reactive
Monitoring, patching, and automation run around the clock — so most issues are resolved before your staff ever notice them.
Responsive & accountable
One team that knows your environment and answers fast. You reach a real technician, not a ticket queue in another time zone.
Month-to-month
We earn your business every month. No multi-year lock-in — you stay because the service works, not because a contract traps you.
Common Questions
Questions we get asked
What does the monitoring actually watch, and what does it not cover?
It watches every workstation and server we manage, around the clock, for the early signals of trouble: disk space running out, memory pressure climbing, a service that keeps restarting, a machine that has gone quiet. Alerts are tuned to cut noise rather than add to it. It does not cover switches, firewalls, or Wi-Fi; that is Network Monitoring, which reports into the same console and is usually added alongside.
What happens when an alert fires after hours?
If the condition has a known fix, the platform runs a scripted remediation on the spot, such as clearing space when a disk fills or restarting a hung service, and logs what it did. If it cannot be fixed automatically, a ticket opens and our team is working it before your staff would have noticed anything. Either way the record shows up in your monthly health summary.
Do we need to replace any of our current computers to start?
No. We enroll the workstations and servers you already have in our enterprise management platform, and the first thing you get back is a live hardware and software inventory of what you actually own. If the performance baselines show a machine genuinely wearing out, we tell you before it fails. The service is built around keeping the equipment you have healthy, not around selling you new equipment.
How is Remote Monitoring & Management priced?
A flat monthly fee per device, month to month. Every workstation and server under monitoring counts as a device, and the fee covers the monitoring, the alerting, the automated remediation, and the monthly health summary. There is no hourly meter when an alert turns into a ticket, and there is no multi-year contract; if the service stops earning its place, you can end it.
Secure. Reliable. Responsive.
Book a consultation and we’ll map out a managed IT plan for your business. contact@atlasbm.net · (417) 619-6518