Managed Services & Help Desk
24/7 operations, an ITSM service desk, and lifecycle support so your teams stay focused on the mission — not the maintenance.
Overview
Keep the lights on — and the mission moving.
Day-two is where technology investments quietly succeed or fail. Atlas runs the unglamorous, mission-critical work — the help desk, patching, monitoring, and lifecycle management — so your staff are freed from firefighting.
Our ITIL-aligned service desk operates against tiered SLAs with transparent reporting, so you always know how systems and support are performing.
Capabilities
What's included
- 24/7 service deskTiered support with first-call resolution targets.
- ITSMIncident, problem, and change management, ITIL-aligned.
- Patch & lifecycleProactive patching, updates, and hardware refresh.
- Endpoint managementProvisioning, MDM, and fleet health.
- Monitoring & alertingProactive detection before users notice.
- SLAs & reportingTransparent metrics and monthly service reviews.
How We Work
Our approach
- 01
Onboard
Discovery, runbooks, and knowledge transfer.
- 02
Stabilize
Baseline monitoring, ticketing, and SLAs.
- 03
Operate
24/7 support, patching, and incident management.
- 04
Improve
Trend analysis and continuous service improvement.
Outcomes
What teams see
Always-on monitoring and help desk.
Response and resolution targets set per tier, reported monthly.
Incident, problem, and change management run to a documented standard.
Free your team from
constant firefighting?
From scoping to deployment — get a consolidated quote and a clear path through the right contract vehicle.