Managed Services & Help Desk

Overview

Keep the lights on — and the mission moving.

Day-two is where technology investments quietly succeed or fail. Atlas runs the unglamorous, mission-critical work — the help desk, patching, monitoring, and lifecycle management — so your staff are freed from firefighting.

Our ITIL-aligned service desk operates against tiered SLAs with transparent reporting, so you always know how systems and support are performing.

Capabilities

What's included

• 24/7 service deskTiered support with first-call resolution targets.
• ITSMIncident, problem, and change management, ITIL-aligned.
• Patch & lifecycleProactive patching, updates, and hardware refresh.
• Endpoint managementProvisioning, MDM, and fleet health.
• Monitoring & alertingProactive detection before users notice.
• SLAs & reportingTransparent metrics and monthly service reviews.

How We Work

Our approach

1. 01

   Onboard

   Discovery, runbooks, and knowledge transfer.

2. 02

   Stabilize

   Baseline monitoring, ticketing, and SLAs.

3. 03

   Operate

   24/7 support, patching, and incident management.

4. 04

   Improve

   Trend analysis and continuous service improvement.

Outcomes

What teams see

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