Remote Access & Support
Instant, secure help without waiting for a truck roll — a technician on your screen in minutes, not tomorrow.
Overview
Help that arrives at the speed of a click.
Most support issues don't need someone on-site — they need someone competent, right now. Secure remote access lets our technicians see what you see and fix it directly, whether you're at the front desk or working from home.
For deeper work, we can reach files, services, and settings in the background without interrupting you, and every session is logged for a complete audit trail.
Capabilities
What's included
- One-click remote controlSecure, encrypted screen sharing that starts in seconds.
- Attended & unattended accessHelp live, or maintain devices after hours without a user present.
- Background toolsRegistry, files, and services reached without disrupting the user.
- Session loggingA full audit trail of who connected, when, and what changed.
How It Works
Delivered on our platform
Remote control is delivered through NinjaOne's integrated remote access, so support and management live in the same tool.
Why Atlas
Secure. Reliable. Responsive.
Flat monthly fee
Predictable per-device pricing. No surprise invoices and no hourly meter running while your team waits for help.
Proactive, not reactive
Monitoring, patching, and automation run around the clock — so most issues are resolved before your staff ever notice them.
Responsive & accountable
One team that knows your environment and answers fast. You reach a real technician, not a ticket queue in another time zone.
Month-to-month
We earn your business every month. No multi-year lock-in — you stay because the service works, not because a contract traps you.
Common Questions
Questions we get asked
Can you connect to my computer without me knowing?
Unattended access exists so we can maintain devices after hours without interrupting anyone, and background tools let us reach files and services without taking over your screen. But every connection is encrypted and logged, recording who connected, when, and what changed, and that audit trail is available to you. We agree the rules for unattended access in writing at onboarding, and a live session always starts with the user's consent.
Does remote support replace someone coming on-site?
For most issues, yes: a technician is on your screen in minutes rather than on the road tomorrow, and fixes the problem while you watch. It does not replace hands when hardware fails, a cable comes loose, or a device will not power on. Those still need a visit, and we will tell you when that is the case instead of spending your afternoon trying to fix a dead machine remotely.
Which remote access tool will you use?
Remote control is built into NinjaOne, our enterprise management platform, so support, monitoring, and device history live in the same tool and nothing extra needs installing. Where a situation calls for it we also use Splashtop or TeamViewer. Whichever tool is used, sessions are encrypted and logged the same way. If you already rely on a remote tool of your own, tell us and we will work around it rather than leave two running.
Is remote support billed by the hour?
No. Remote Access & Support is part of a flat monthly fee per device, month to month, so a session that takes a while costs you the same as one that takes a moment, and there is no meter running while a technician works. The fee covers remote help for the devices under management. Anything outside that scope, such as a project or an on-site visit, is agreed with you before it starts.
Secure. Reliable. Responsive.
Book a consultation and we’ll map out a managed IT plan for your business. contact@atlasbm.net · (417) 619-6518